Showing posts with label Social Media. Show all posts
Showing posts with label Social Media. Show all posts

Saturday, December 13, 2014

The Generations of the Global Era


Young and older adults together, illustrating how generations overlap and are shaped by different historical and technological experiences.

Picture by
Matthew G. via Flirck under Creative Commons

Revised in October 2026.

Rethinking Generations

Generations have traditionally been understood in largely regional or national terms.

The Spanish Generation of ’27, for example, described a particular literary and cultural movement. The American Baby Boom generation emerged from a specific demographic and historical experience following World War II. Such categories made sense because many of the events that shaped a generation were primarily local or national.

But globalization and digital technology raise an interesting question:

Does it still make sense to think about generations primarily in regional terms?

People growing up in different countries increasingly encounter the same technologies, platforms, entertainment, products, cultural references, and forms of communication. A teenager in Madrid, Buenos Aires, Seoul, or Chicago may inhabit very different political and economic realities while simultaneously participating in parts of the same digital culture.

That does not erase geography. Language, income, education, politics, religion, and local institutions still shape people profoundly. But geography may no longer monopolize the formation of generational experience.

At any rate, the notion of a “generation” has always been somewhat slippery. People born within the same twenty-year span do not necessarily share the same experiences, values, or historical consciousness, and the boundaries between one generation and the next are largely constructed after the fact. Globalization makes the category even less tidy. If people of the same age can now be shaped simultaneously by local events and by technologies, platforms, and cultural references shared across borders, then a generation may be less a clearly defined group than an overlapping set of experiences distributed unevenly across the world.

The Generations of the Global Era

The emergence of the Millennial label offered an early example.

Millennials were frequently described through their relationship with digital technology: widespread use of smartphones, social networks, online recommendations, and a growing reliance on peer opinion rather than traditional advertising.

The usefulness of those generalizations can certainly be debated. No generation is homogeneous, and someone born in 1990 in a wealthy American suburb did not experience technology in the same way as someone of the same age in a rural community with limited internet access.

Still, the fact that the category could plausibly be discussed across national borders was itself significant.

For perhaps the first time, technological change was creating experiences sufficiently widespread that researchers, marketers, and the media could describe aspects of a generation without beginning exclusively with nationality.

The common denominator was no longer necessarily a war, a political movement, or a demographic event.

It could be a technology.

Democratization and Connection

Mobile technology accelerated that change.

A phone gradually became much more than a device for calling someone. It became a camera, map, newspaper, encyclopedia, bank, workplace, storefront, library, and connection to social networks.

Cloud computing made personal and professional files accessible from almost anywhere. Digital payments began reducing the importance of cash. Social media gave individuals and small businesses access to audiences that once required significant advertising budgets.

None of this eliminated inequality. Access to technology, digital skills, capital, and reliable infrastructure remains uneven. But technology dramatically lowered the cost of participating in activities that once required far greater resources.

That change affects more than markets. It also affects how generations experience the world.

A generation can now be shaped simultaneously by local history and by global technological systems. Its members may vote in different elections, speak different languages, and live under radically different institutions while using the same platforms, reacting to the same memes, consuming the same entertainment, and adapting to the same technological disruptions.

Perhaps generations have not become truly global, but they are no longer entirely local either.

And that may require us to rethink what we mean when we call a group of people a generation.

Thursday, November 27, 2014

The Social NetPlots

People outside a diner use phones and laptops to post negative reviews as ratings, comments, and thumbs-down icons spread across a social network around the business

Revised in October 2026.


Click "I detest it"


Social networks and review platforms are proving to be fertile ground for a new kind of complaint and protest.

What makes them unusual is not simply their reach. It is their capacity to turn the very tools designed to evaluate a business into instruments for challenging it. Ratings, reviews, photographs, recommendations and even the description of what kind of establishment a place is can suddenly become part of the protest itself.

A particularly creative example emerged in a small Texas town in 2014.

Collin Dewberry and Kelley Williams stopped for breakfast at Big Earl’s Bait House and Country Store in Pittsburg, Texas. According to the couple, after they had eaten and paid their bill, a waitress told them they would not be welcome back and used an anti-gay slur. The restaurant owner disputed that their sexual orientation itself was the reason, saying their behavior had violated the establishment’s rules, although news reports also quoted him acknowledging that his daughter, the waitress, had used the slur.

The sign at the entrance offered some indication of the restaurant’s philosophy: men were expected to “act like men,” women to “act like ladies,” and the establishment reserved the right to refuse service.

Then the Internet got involved.

Instead of limiting their response to angry denunciations, Yelp users began rewriting Big Earl’s identity. They posted satirical reviews describing it as an extraordinarily welcoming gay bar. Google reviews and Facebook joined the spectacle, and the joke spread well beyond Pittsburg.

The cleverness of the protest was precisely in its inversion.

Rather than merely saying we dislike this business, users took the public identity the restaurant was trying to project and temporarily substituted an entirely different one. A consumer-review page had temporarily become a piece of collaborative satire.

The protest also began moving offline. Dallas LGBT activists announced plans to travel to Big Earl’s in person, turning physical presence into another response to the restaurant’s attempt to define who belonged there.

Yelp eventually removed many of the reviews because they were not based on actual customer experiences. From Yelp’s perspective, that makes sense: a review system stops functioning as a review system if ratings become votes on whatever controversy happens to surround a business.

But that tension is precisely what makes the phenomenon interesting.

Once people are given a public mechanism for assigning reputation, they do not necessarily restrict themselves to discussing the quality of the pancakes.

And businesses discovered the same possibility.

Only a few months later, California’s Botto Bistro deliberately asked customers to give it one-star Yelp reviews as a protest against the platform itself. The restaurant accumulated hundreds of intentionally terrible reviews, reportedly increased its business in the process, and turned the rating system into an advertising campaign against the rating system.

In both cases, the interesting development is the same: a platform created for one purpose acquires another because its users discover that its mechanisms can be repurposed.

A star rating can become a protest sign, a review can become satire, and a business listing can become a public stage.

Social media did not invent consumer dissatisfaction or political protest. What it changed was the cost and speed with which people could coordinate a response, and the number of existing systems they could appropriate to make that response visible.

Sometimes the most interesting innovation on a social network is not a feature introduced by the company.

It is something the users discover they can do with it.