Showing posts with label Marketing. Show all posts
Showing posts with label Marketing. Show all posts

Saturday, May 23, 2015

Millennials and Multiculturalism

A cartoon-style multicultural café scene shows a young Muslim man eating spaghetti and drinking chai in a bagel shop, surrounded by people from different backgrounds talking, working, and sharing the space.

Revised in October 2026.

It may seem obvious, but it is worth paying attention to a simple dynamic: majorities shape trends, and trends often contain the seeds of their own perpetuation.

There is much discussion about the multiculturalism characteristic of the global era, and globalization itself provides an obvious explanation. Technology allows people separated by thousands of miles to communicate almost instantly and at negligible cost. Music, food, fashion, language, and ideas cross borders faster than ever before.

But that explanation can obscure another force operating much closer to home.

In the United States, one of the world’s major producers and exporters of popular culture, Millennials were the most racially and ethnically diverse adult generation in the country’s history when this article was originally written. In 2014, 43 percent of Millennial adults were nonwhite. At the same time, Census projections anticipated that the United States as a whole would become a country in which no racial or ethnic group constituted a majority around 2043.

Those figures naturally attracted the attention of brands and marketers. Diversity could be measured demographically: how many Hispanic consumers, how many Asian consumers, how many members of one group or another?

But demographic arithmetic captures only part of what happens.

Culture does not spread in a one-to-one relationship with ancestry. One additional Thai-American consumer does not simply mean one additional consumer of Thai food. People introduce one another to foods, music, customs, aesthetics, language, and ideas. Preferences migrate across demographic boundaries.

That creates a multiplier effect.

A generation that grows up with greater diversity does not merely contain more cultural backgrounds. Its members are also more likely to encounter those backgrounds through classmates, coworkers, friends, partners, neighborhoods, media, and increasingly through digital networks.

Culture therefore becomes harder to map neatly onto race or ethnicity.

Marketing strategist Eddie Yoon made a related argument in the Harvard Business Review: companies often make the mistake of treating culture as if it followed demographic categories automatically, when people's cultural affinities are also expressed through what they choose to consume and participate in.

Someone does not need to belong to the ethnic group that originated a cuisine to love its food, belong to the community that created a musical form to make it part of their identity, or share the background of a cultural tradition to participate in it.

This is where demographic change acquires consequences that simple population percentages cannot capture.

Greater diversity changes not only who is in the market, but also the network through which tastes move. People influence other people, who influence still others. What begins as demographic change can therefore become cultural change at a considerably larger scale.

Companies that continue to imagine consumers primarily as the predictable product of demographic categories risk misunderstanding that process.

The multicultural market is not simply a collection of increasingly diverse groups standing beside one another: it is what happens when those groups continually influence one another.

Wednesday, November 26, 2014

Advertising in the Age of Ephemerality


Picture by Esther Vargas under Creative Commons License

Revised in October 2026.

You may have noticed a gradual trend toward brevity among some of the most popular online platforms, such as Facebook, Instagram, and, more recently, Snapchat, all characterized by an increasingly casual, brief, and sometimes fleeting style of communication.

Brands are being challenged to promote their products through applications where content may disappear within seconds. It is not an easy task for advertisers to come up with a message that is striking, interesting, and “sticky” enough to capture attention amid a waterfall of tweets, status updates, photographs, and conversations that are often fragmented and lacking in continuity.

Snapchat makes the challenge particularly interesting. Its conversations can be spontaneous, random, and short-lived, making it difficult even for automated systems designed to detect keywords to determine which advertisements might be relevant. Yet advertisers are beginning to include these platforms in their campaigns and, in some cases, to discover unexpected benefits.

Instagram, for example, introduced its first paid mobile advertisements in late 2013. Less than a month later, a report released by the company described the experiment as a success. Three of the four sponsors included in the report said they had achieved the brand perception they were seeking while reaching audiences of between seven and nine million users without flooding Instagram with advertising. In just nine days, Levi’s reached nearly seven million users in the United States, while Ben & Jerry’s achieved similar results, reaching close to ten million people during a campaign of roughly the same duration.

Although the information exchanged on these platforms is highly volatile, fleeting, and often chaotic, the possibilities for advertisers are considerable. Imagine the kind of information available through social media: a teenager may announce a new relationship, post photographs from a vacation, mention a nightclub they found unbearably boring, or casually discuss a product they like or dislike. Individually, these details may seem trivial. Together, they begin to reveal interests, preferences, habits, and intentions.

For advertisers trying to define the profile of their consumers, that information can be extraordinarily valuable.

The content may be ephemeral. Its value to advertisers may not be.